How do you update existing user information in Okta?

To update existing user information in Okta, importing updated CSV files is an effective and commonly used method. This approach allows administrators to make bulk changes to user data without the need to update each user individually through the user interface. By preparing a CSV file that contains the updated information for existing users, administrators can upload this file to Okta to update attributes such as name, email address, phone number, and other user profile details in one streamlined process.

Using CSV imports is particularly useful when dealing with large numbers of users, as it saves time and reduces the possibility of human error associated with manual updates. This method also allows for changes to be applied effectively while preserving the existing user accounts and their associated permissions, as opposed to creating new records.

In contrast, other methods, such as requesting admin changes or deleting and recreating accounts, are either not as efficient or do not maintain continuity of user records. User notifications may inform users of changes but do not participate in the actual updating process itself.