If an end user forgets their password, which method can they use to reset it?

When an end user forgets their password, using their mobile phone for SMS is a method they can utilize to reset it. This approach typically involves receiving a one-time code or link via SMS that allows the user to reset their password securely. This method is preferred because it relies on two-factor authentication, adding an extra layer of security by confirming the identity of the user through their registered mobile phone.

The effectiveness of this method also hinges on users having their mobile number registered within their Okta profile, which is a common practice for modern authentication systems. This ensures that password recovery is seamless and secure for users who may not have immediate access to their registered email or who may prefer a quicker method of verification.

While contacting an administrator is a valid option, it may not be the most immediate or user-friendly method, as it involves waiting for assistance. Accessing the User Guide could provide helpful information, but it is not a direct solution for resetting a password. Logging in without a password is not feasible unless an alternative authentication method is in place, such as biometrics or a passwordless login system, which is not typical in scenarios involving a forgotten password.