What is the first step to enable voice call authentication in Okta?

Enabling voice call authentication in Okta begins with selecting the Security option from the Administrator Dashboard. This action is crucial because the Security section is where administrators manage various authentication methods, including multifactor authentication (MFA) settings.

Choosing Security allows you to access the settings necessary to configure and enable different factors for user authentication, such as SMS, email, or voice call options. This step is foundational, as it leads to configuring the specifics of how voice call authentication will be implemented within the organization’s Okta environment.

The other options do not directly relate to initiating the process of enabling voice call authentication. User Management options and Account settings for end users pertain to user profiles and managing users but do not provide direct access to security settings. The Factors section in Multifactor is relevant for configuring specific authentication methods; however, accessing the broader Security settings is the necessary first step before drilling down into specific factors.