What is the first step to unlock an individual end user's account?

Unlocking an individual end user's account typically begins with going to the Directory > People section. This area allows administrators to manage user accounts, including viewing account statuses and making necessary adjustments. By accessing the People section, administrators can locate the specific user whose account requires unlocking, ensuring that they are addressing the correct account without unnecessary complications.

While navigating to Security > Users and resetting the user's password are actions that might be relevant in different contexts, they do not specifically target the initial step of unlocking an account. Likewise, contacting customer support is not the first action to take, as administrators usually have the tools and access required to resolve user account issues directly through the Okta admin console. This structured approach helps streamline the process of managing user accounts effectively.