What is the response time for a P3 severity issue?

In the context of support and issue response times, a P3 severity issue typically refers to a priority level that indicates a problem which is not critical but still requires attention within a reasonable time frame. The standard industry response time for a P3 severity issue is usually set at around 2 hours. This means that the support team is expected to acknowledge the issue and start investigating it within this time limit, providing a balance between urgency and the nature of the problem.

A response time of 2 hours allows teams sufficient time to assess the situation while also ensuring that less severe issues are still handled promptly without impacting critical business operations. This is part of ensuring effective service management and maintaining performance standards for customer satisfaction. Understanding these classifications is crucial for businesses that rely on effective incident management and swift resolutions of issues.