When can new users set up their phone for voice call password reset?

New users can set up their phone for voice call password reset during their first sign-in to Okta. This initial sign-in process is an important step as it allows users to establish their identity and configure their security settings. During this first interaction with the platform, users are often prompted to enroll in various factors for multi-factor authentication (MFA), including setting up their phone for voice call options. This early setup is crucial, as it ensures that users have the necessary recovery options available right from the start, which enhances security and facilitates easier password recovery in the event they forget their password.

The other scenarios, such as waiting for an employee ID or completing a training session, do not reflect the typical process for account setup. Accessing the Admin dashboard is generally not relevant for new users and primarily pertains to administrative tasks. Hence, setting up the phone for voice call password reset is specifically designed to happen at the initial login stage, making it more convenient for users to secure their accounts immediately.