Which role has the ability to grant access to Okta Support?

The Super admin role is designed with comprehensive permissions, which include the ability to grant access to Okta Support. This role is equipped to manage all aspects of the Okta organization, including user management, application configuration, security settings, and support access. Super admins hold the highest level of authority within the Okta environment, enabling them to effectively oversee and administer user access and permissions, including those related to Okta's support services.

In contrast, other roles like the Report admin, Basic admin, and Auditor roles have limited permissions that do not extend to managing support access. The Report admin role is primarily focused on generating reports and analytics, while the Basic admin role has restricted capabilities for user and application management. The Auditor role is specifically designed for monitoring and logging activities rather than making any changes or granting administrative privileges. This delineation of roles ensures that sensitive functions, such as granting access to support, are managed exclusively by super admins for security and governance purposes.